Important notice regarding the sunset of the GreatDocs™ Reader
Over the past few years, there has been a growing demand for PDF files in the bundling
and shipping of mortgage documents. GreatDocs has supported the creation of PDF files
for over four years while at the same time, offered our proprietary PKG format. The
widespread adoption of the PDF format along with the free distribution of Adobe’s reader
has significantly reduced the utilization of the PKG format. We have made the decision
to discontinue the development of our PKG files as of December 31st, 2007.
Support will continue through March 31, 2008 to accommodate loan origination system
("LOS") providers’ release schedules. After this date, all calls received in our support
center regarding our package files will be directed back to respective LOS providers for
You can continue to use the PKG format indefinitely as our reader may be made
available for distribution from your institution’s or your LOS provider’s site; however,
we encourage you to fully use the PDF format as soon as is beneficial to your business.
document provides you with
quick reference information for the
installation, use and troubleshooting of the GreatDocs Reader. This
brief document includes the following:
is the GreatDocs Reader?
Reader is the required application for accessing *.PKG files.
The application opens, previews and prints loan package (*.PKG)
files. Please forward a copy of this document to your Network Administrator so they can set up the GreatDocs™ Reader application on your workstation.
THE GreatDocs™ Reader
web / Internet link can be found at:
are the minimum requirements to install and run
- Pentium-class processor
- One of these operating
systems: Microsoft Windows 98 Second Edition, Windows Millennium
Edition, Windows NT 4.0 with Service Pack 5 or 6 (Service Pack 6
recommended), Windows 2000, Windows XP Professional or Home Edition.
(Microsoft Windows 95 is not supported.)
- 32 MB of RAM (64 MB
- 5 MB of available
- Users need
‘Power User’ or ‘Admin’
permissions to the local drive. A new
GreatDocs™Reader download installs to below noted location
and also registers files at launch.
and install the GreatDocs™Reader
- Choose Download
- Follow the instructions
on each screen to install the software. All necessary files are copied
automatically during installation.
- Choose Open when prompted
to Save or Open.
- The Install Shield Wizard
should appear. Choose Next.
- The Install Shield Wizard
for GreatDocs 2 screen should appear.
- If the Customer
Information fields are not pre-filled correctly, please complete or make
corrections to the requested information.
- Choose Next. Choose
Complete for the Setup Type. Choose Next.
- Choose Install on the
Ready to Install Program screen.
- Choose Finish on the
Install Wizard Completed screen.
AND PRINTING A DOCUMENT PACKAGE FILE
installation is complete, open the document package file that should be
attached to an e-mail. Double-click on the attached file. This should
open the GreatDocs™Reader.
- On the left side of the
screen, there will be a list of numbers. Under Information, select the
first number in the list.
- Choose File >
Print All. This will print the entire document package.
- If the e-mail attachment
does not open: Try double-clicking the icon and saving the file to a directory on your PC, such as My Documents.
- Write down the path and
file name where the file is located. The file should have a .PKG
- Choose Start >
Programs > Harland Financial Solutions, Inc. >
GreatDocs™Reader to open the application.
- Choose File > Open
Package. Browse to the directory where you saved the document package.
Select the correct file and Open.
- To print, choose File
> Print All. This will print the entire document package.
-TROUBLESHOOTING GreatDocs PACKAGE (*.PKG) ISSUES
- You received an email from a financial institution with the
GreatDocs™Reader link, however when clicking on the link you
receive an error and are not able to download the
A: The correct GreatDocs™ Reader link should be: http://www.greatdocs.com/Reader/. Instructions for downloading and installing the GreatDocs™ Reader are listed at that site.
NOT SURE HOW TO OPEN
- You are not sure how to open the GreatDocs™Reader
application after downloading it from the website.
GreatDocs™Reader is located off of Start > Programs
> Harland Financial Solutions, Inc. >
GreatDocs™Reader. Operating instructions are also
available on the GreatDocs™Reader website.
HOW TO OPEN A PKG
- You have received an email with an attached Loan Document Package
(PKG file) and you are not sure how to open the PKG file in
click on the attached PKG file on the email you received from the
financial institution. If that does not work you will need to copy the
attachment from the email and save to a folder. Then open the
GreatDocs™Reader, go to File > Open Package, and
redirect it to the folder where you saved the PKG file.
INCOMPLETE PACKAGE OR
PASSWORD PROTECTED - You
received a package (PKG) that was incomplete or password protected.
If you need to request a complete package or a password to open the
package you received, you will need to contact the financial
institution that sent the package to you. Check the email for
a return address or contact name and number.
Harland Financial Solutions - GreatDocs does not send out the loan
package (PKG) files. We support the
GreatDocs™Reader and other Harland Financial Solutions
Q5: EMAIL RE: PACKAGE DOWNLOAD - You received an
email indicating that you should go to the GreatDocs™Reader
website to download your package.
The GreatDocs™Reader website will only contain the Harland
Financial Solutions GreatDocs™Reader
application. Harland Financial Solutions cannot post the loan
packages to our application website. All loan packages come
directly from the financial institution. The email you
received referencing the loan package will likely contain appropriate
identification and contact information for the financial
institution. Please call them for the package.
Q6: WARNING RE: VIRUS FOR HOTMAIL - You have received an email with an attached package; however, when you attempt to download the package you receive a warning noting that the package contains a virus.
A: You should always review virus alerts; however, we have found that customers with MSN Hotmail accounts seem to be receiving a false virus alert when receiving packages (see error message below).
We believe this is a setting within the MSN Hotmail account. The financial institutions have checked for viruses and found none. We have also tested here at Harland Financial Solutions and have not encountered any virus errors.
automatically scans attachments using Trend Micro products.
OF FILE ##########.PKG VIRUS SCAN RESULT UNKNOWN VIRUS SCANNER FAILURE
THERE IS NO CURE AVAILABLE FOR THE VIRUS ON THE FILE ###########.PKG.
IS NOT POSSIBLE TO DOWNLOAD FILES FROM HOTMAIL THAT CONTAIN INCURABLE
VIRUSES. CONTACT THE ORIGINATOR OF THE FILES, INFORM THEM THAT THE FILE
CONTAINS A VIRUS, AND ASK THEM TO SEND A VIRUS-FREE VERSION OF THE FILE.
you have further questions?
GreatDocs Product Technical Support at 800.968.5775 or firstname.lastname@example.org